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1912 Cedar Drive
Tazewell, 37879 USA
MPServ is a multiplayer server hosting company, dedicated to delivering you high performance servers with minimal downtime. Our team of highly experienced technicians work around the clock to ensure a smooth game play experience for all of customers. Because our staff members are spread over such a large geographical area, we are able to provide more flexible hours for customer support, and thus service you better! As a group, we have years of knowledge and experience in online gaming, websites, server hosting, and especially Minecraft. We are quickly becoming one of the most trusted names in Minecraft server hosting, due to our daily commitment to bring you the uptime and service, as well as low prices that you deserve. Since words are worthless without something to back them up… We hope that you will give us the opportunity to show why you should choose MPServ over other Minecraft hosts. We used to own a popular Minecraft host which used to be one of the first Minecraft hosts on the market. We brought reliability and stability to those clients so we will do the same here. Our team are professional developers / gamers as well, so we know what you want to be able to run a small / large Minecraft server.
Since there is no substitute for quality, our premium built servers are built on a state of the art infrastructure, with a 24/7 monitoring station, and trained technicians who will respond to network and hardware issues within minutes. Our dedicated server-nodes use industrial strength, amazingly fast SSD's, which were specifically designed for 24/7/365 data access, as opposed to a typical hard drive which is only designed to run about 40 hours per week which most other hosting providers use. This increases data flow as well as speed, and makes your overall gaming experience better! They use premium bandwidth from multiple t1 providers, to help provide the bandwidth and stability that you need for all your online gaming.
Here at MPServ, there are no tricks to our prices: What you see is what you pay. We do our best to provide the highest quality services, while retaining highly competitive and affordable prices on todays ever evolving market. Our highly competent staff is extremely knowledgeable and experienced, and we will provide you the fastest support time response possible.
We have developed a state of the art control panel which allows you to easily manage and control your server with ease. Install plugins, create backups and update files with one click. Create multiple users and restrict them on what they have access to via the control panel.
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Latest ReviewLog in to write a review!
Honestly, going into this provider, everything seems alright. They responded in no less than a day (most of the time) to my support tickets and the server was pretty stable most of the time.
Then a week ago, everything went down the shit hole (pardon my language). They stopped responding to my tickets COMPLETELY and my server has been inaccessible for at least the entire (as of 2/04/16). They aren't as good as they seem. Don't get fooled like I did.
Overall, their servers aren't the worst but could be better. The support disgusts me with how poor it is. The pricing is also relatively average in my opinion, as I've seen other server provider with cheaper prices with better overall features (DDoS Protection, better support, etc...)
Do not buy from these guys, they don't really have great servers like they advertise.
I've been an MPServ customer for about three years. I used to be a huge fan, but now I wouldn't recommend this provider to anyone. Over the last few months, their level of support has gone from phenomenal to abysmal.
I recently ordered a new server from them, and submitted a support ticket to have my files moved from the old server (also hosted by MPServ) to the new one, a service they promise to deliver on their website. I have been waiting THREE WEEKS, and the last two times I responded to the ticket thread to ask for a new ETA, the techs simply put my ticket back "on hold" without responding.
Furthermore, this month my server was down for THREE FULL DAYS due to some problem on their end (I literally couldn't connect to my own server - no console and no ftp for three days, even after submitting a support ticket for help). That's less than 90% uptime from a company I'm paying specifically to host a server so that I don't have to worry about home internet and power outages. Serious hosting companies are trying to get to FIVE 9's (99.999%), but these guys can barely deliver ONE (90%). When I politely asked (via a billing ticket) for my account to be credited for that month, I got a boilerplate response emphasizing that my dollars are buying me "unparalleled support" that I won't get from another hosting company.
Oh, and the guy who has been fumbling my technical ticket was also the responder on my billing ticket. I wonder if this quality of service change has to do with the company's founder selling it a few months back...?
And they no longer have a custom control panel as advertised above. If you order a new server today, you'll get ubiquitous, mediocre TCAdmin.
I also emailed the address above (the supposed COO) to try working out these issues I'm having, and didn't get any response.
Do not order from these guys.